Abstract:
Purpose of this study was to assess the implementation of TQM aspects among
education administration institutions in central province, Sri Lanka. This study focused on
identifying the level of Hard TQM implementation and Soft TQM implementation among
selected education administration institutions. A five point Likert scale questionnaire was
used as the key instrument of data collection. The data were obtained from a survey of 41
administrators in education administration institutions in central province. The findings
suggest that the level of hard TQM implementation is at a high level and the level of soft TQM
implementation is at a moderate level. Further the study reports that the level of hard TQM
implementation is higher than the level of soft TQM implementation. Among the studied
Hard TQM techniques Quality Circles is reported as the most adopted technique.
Customer/Citizen Satisfaction and Top Management Commitment and Support are the top
principles adopted among the studied Soft TQM practices. In addition to that report revealed
that there is no significance difference in between districts in central province when
implementing hard TQM and soft TQM
