Abstract:
A critical element of an effective succession program for online
students is learner support services. The students’ performance depends on
variety of factors and the learner support also is important to determine the
performance. In the conventional method of teaching students can get all
support from the institution. But in the Online teaching method there is no
face to face interaction between students and teachers, students feel
isolation and decrease in motivation level to study because of lack of self
direction and management,. Therefore, the present study is designed to
linkage between learner support services and students’ performance of the
Bachelor of Business Management (BBM) Online Degree Programme in the
University of Jaffna. The study suitably used both primary and secondary
data. In this case, the researchers selected 60 students from BBM online
degree programme conveniently. The opinions of thirty nine respondents
were captured from questionnaire. Correlation and Regression analysis have
been made. The results revealed that there is a significant relationship
between the learner support services and performance of the students
because the learner support services and the students’ performance have
strong positive correlation at the 0.01 significant levels. Further it is
concluded that the students’ performance depends on effective learner
support services. To avoid the drawbacks of learner support services and the
possible suggestions from the study by getting feedback from the students
that the facilities such as usage of modern technology, ie using video
conferencing, uploading the contents with PowerPoint presentation with
sound recording and the advance instructions regarding examination and
other face to face activities and the effective administrative procedures
should be enhanced as learner support services in order to improve the
performance. Outcomes of the study would benefit the academicians,
researchers, policy makers, and practitioners of Sri Lanka and other similar
countries
