Abstract:
Most of the organizations in the present complex business era have understood
the dynamic environment of business and focus on how information
technologies are creating digital transformation. To meet the challenges of
digital transformation, business firms require greatly encouraged, motivated,
and engaged employees at all the level of business processes. In this study, an
effort was made to examine the digital transformation and its impact on
employee engagement. A sample of 273 staff were selected from Ceylon
Electricity Board in Northern Province of Sri Lanka using stratified random
sampling method. In this study, an explanatory research design was employed
in a cross-sectional time horizon and a survey method was used. The variables
were measured using standard questionnaires. Correlation and regression
analyses were performed to identify the association between the variables and
ANOVA and Independent sample t-test were performed to compare means. The
study revealed that the dimensions of digital transformation namely customer
service, operational efficiency and business modelling positively impact
employee engagement. The research provides useful understandings for
administrators to realize the connection among digital transformation and
employee engagement and how far each of the dimensions of digital
transformation contributes to increase employee engagement. Based on the
results, recommendations are made to enhance the employee engagement in the
workplace.
