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Online banking functionality and customer satisfaction: Empirical evidence from Northern Province Sri Lanka

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dc.contributor.author Sutharsini, J.
dc.contributor.author Umakanth, N.
dc.date.accessioned 2022-08-26T03:37:14Z
dc.date.available 2022-08-26T03:37:14Z
dc.date.issued 2020
dc.identifier.uri http://repo.lib.jfn.ac.lk/ujrr/handle/123456789/6101
dc.description.abstract In today's advance technological era, every Financial Organization is agreed to cover their wide range of transactions through online or internet environments. Mostly Banks are spent a vast amount of money on impressing their customers and capturing new customers. The present study undertakes how online banking functionalities are determining customer satisfaction. To reach that purpose, the present study involved a quantitative approach concerning the design of surveys and the population— Northern Province is selected as a research sample. The researcher used specifically and the SPSS software version 20.0 had been used for the data analysis purposes. Based on this main study finding is that Convenience, Ease of use, as well as Fee & Charge, privacy, security and speed significantly contributed to customer satisfaction and also Accessibility, Content and website layout and design are not much contributed significantly in customer satisfaction. Furthermore, final some recommendations are given by the author. Iit also gives more support and direction to future work. en_US
dc.language.iso en en_US
dc.publisher 3rd Research Conference on Business Studies (RCBS) – 2020 en_US
dc.subject Customer satisfaction en_US
dc.subject Functionalities en_US
dc.subject Northern Province en_US
dc.subject Online banking en_US
dc.title Online banking functionality and customer satisfaction: Empirical evidence from Northern Province Sri Lanka en_US
dc.type Article en_US


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