Abstract:
In today's advance technological era, every Financial Organization is agreed to cover
their wide range of transactions through online or internet environments. Mostly
Banks are spent a vast amount of money on impressing their customers and capturing
new customers. The present study undertakes how online banking functionalities are
determining customer satisfaction. To reach that purpose, the present study involved
a quantitative approach concerning the design of surveys and the population—
Northern Province is selected as a research sample. The researcher used specifically
and the SPSS software version 20.0 had been used for the data analysis purposes.
Based on this main study finding is that Convenience, Ease of use, as well as Fee &
Charge, privacy, security and speed significantly contributed to customer satisfaction
and also Accessibility, Content and website layout and design are not much
contributed significantly in customer satisfaction. Furthermore, final some
recommendations are given by the author. Iit also gives more support and direction
to future work.
