Abstract:
Work-family conflict is a common problem faced by employees in all sectors in the
economy. Work-family conflict occurs when workplace responsibilities interfere
with family life, such as inflexible working hours, work overload, interpersonal
conflict at work and unsupportive supervisors in the organization that will leads to
turnover intension. The purpose of this study is to identify the scenario of Work family conflict among married women (executive employees) in Business Process
Management employees in Sri Lanka and identify some strategies to enhance the
well-being of employees. Questionnaires and focused group interviews were used
as the research instrument, and full time married female employees including HR &
Training, Risk & Compliance, Legal Operations, Finance & Accounting Operations
executive employees were taken as sample, with the time limitation researcher
used 5 respondents for focus group interviews and 42 survey respondents based
on convenient sampling method. The data were analyzed trough correlation and
regression analysis in SPSS 21. According to the survey output, it is stated that the
employees who are less than 35 of age dominating the industry. The finding shows
the relationship between schedule control (time and workload), strain (burnout),
and job satisfaction of the Work-family conflict of employees. According to the
correlation and regression analysis output all the variables have positive relationship
with WFC other than job satisfaction. This research has relevant implications
for human resource managers/practitioners and future research suggestions are
presented in this study.
