Abstract:
People-Related Total Quality Management (PRTQM) practices mainly involve with the
"soft" performance of the organization as same as human resource practices. Therefore, the
PRTQM practices have a direct impact on employee satisfaction. Job satisfaction is
identified as the main construct which effects on employees' commitment level, which leads to
the productivity of the human resource. This paper focuses on to identify the relationship
between the PRTQM practices and employees' Job Satisfaction in the context of the Apparel
Manufacturing sector in Western Province in Sri Lanka. Senior level managers who belong
to the areas of Production and Quality of 15 randomly selected Apparel Manufacturing
organizations were used as the sample and a self-administered questionnaire was used to
collect data. Psychometric evaluation of the measuring tool was done through Confirmatory
Factor Analysis and Reliability Analysis. The Correlation Analysis was used to measure the
strength and the significance of the relationship between the level of PRTQM practices and
employees' Job Satisfaction. Multiple Linear Regression Analysis was used to measure the
impact of individual PRTQM factors on the Job Satisfaction of senior Managers. Results of
this study illustrated a positive relationship between PRTQM practices and employees' Job
Satisfaction. The average level of Job Satisfaction and identification of the opportunities for
Teamwork are significantly higher in females than their male counterparts. Compensation
has no significant impact on Satisfaction. The level of influences of Leadership, Training
opportunities, Empowerment, and Involvement, on the Job Satisfaction, varied according to
the gender of the employee. Opportunities for Teamwork, Leadership, and Involvement are
the significant factors for the Job Satisfaction of male employees but the Involvement and the
Empowerment are the significant factors for the female employees. Ignoring the gender
difference of the senior managers, Involvement, Leadership, and opportunities for
Teamwork, together shows significant impact (R2= .381) on the Job Satisfaction of employees
in the Apparel Manufacturing sector.
