Abstract:
Patient satisfaction surveys help to measure the staff
performance, and it guides to improve the patient
retention rate by providing high quality services to
the patients. This study was carried out to assess the
parents’ or guardians’ satisfaction of in-patient health
care provided to their children and to identify the factors
associated with satisfaction.
This prospective cross-sectional study was carried out
in the Professorial Paediatric Unit, Teaching Hospital
Jaffna. A Sample of 165 parents were interviewed by
using a questionnaire. The level of satisfaction was
marked by 5-point Likert scale. Data was analysed
using SPSSvs 20. Chi square was used to check the
association.
Out of the total 165 study participants 93.5% were
mothers, 44.8% were in the age group of 31-40 years,
and 56.2% studied between grade 6 to grade 11. The
mean age of the children was 4.23 years (±3.75) and
mean duration of hospital stay was 3.64 days (±2.4).
The mean global satisfaction score was 4.93(±0.24), The
mean score for the communication with nursing officers
and medical officers were 4.85 and 4.87 respectively.
For satisfaction of the environment the mean score
for cleanliness around the bed and cleanliness of
the bathroom were 4.72 and 4.47 respectively. The
satisfaction negatively corelated with the educational
level of the parents X2 (4, N=165) 16.408, p=0.003,
and duration of the hospital stay X2 (3, N=165)1=2.237
p=0.007.
