Browsing by Subject Service quality
Showing results 1 to 16 of 16
| Issue Date | Title | Author(s) |
| 2018 | Application of 'Six Sigma' Quality Improvement Tool in Libraries for the Enhancement of Library Services - An Overview | Janen, T.; Chandrasekar, K. |
| 2021 | Assessing the effects of service quality, student satisfaction, and student engagement on student loyalty a private higher education perspective | Konalingam, K.; Mahadevan, K.; Sivarajah, R. |
| 2020 | Association selected factors on perceived quality of care provided for the inward patients at type a base hospitals in jaffna district | Thileepan, P.; Surenthirakumaran, R. |
| 2016 | Customer perspective towards service quality of telecommunication system; a study based on sri lanka telecom household customers in kandy district | Perera, R.A.S.A.; Piumali, W.M.H.; Herath, H.M.T.R. |
| 2015 | Ensuring the effectiveness of Reader Service in an Academic Library by adopting Quality Function Deployment. | Janen, T.; Umashankar, L. |
| 2016 | Evaluating the factors influencing on Customer Retention in the Mobile Telecommunication Industry in Colombo District of Sri Lanka | Karunakaran, A.S.J.; Selvarajan, P. |
| 2013-11-05 | Factor Analysis of Service Quality in University Libraries in Sri Lanka – An Application of Servqual Model | Velnampy, T.; Sivesan, S. |
| 2022 | Factors influencing the elderly’s adoption of mHealth: an empirical study using extended UTAUT2 model | Jahir Uddin, P.; Sorwar, G.; Rakibul Hoque, M.D.; Achchuthan, S. |
| 2013 | Impact of customer satisfaction on Customer loyalty towards srilanka tetecom PLC | Kamalakumari, K.; Dilani, R. |
| 2016 | The impact of railway transport service quality on passengers' satisfaction; a study based on kandy railway station | Perera, R.A.S.A.; Bandara, A.B.D.M. |
| 2021 | Impact of service quality on customer attraction in rural banking sector | Makuloluwa, H.E.K.; Wijenayaka, H.M.D.S. |
| 2010 | The Impact of Service Quality towards Public Satisfaction in Government Schools | Selvarajan, P. |
| 2016 | Measuring the quality of service of university of sri jayewardenepura (sri lanka) by means of servqual method | Marambage, H.M.G.D.; Wickramasooriya, L.H.T.De.S |
| 2014 | Service quality and customer satisfaction: a study of listed banks at colombo stock exchange (cse) in sri lanka | Kaluarachchi, I. P.; Gamlath, G.R.M. |
| 2019 | Service quality and customer satisfaction: a study of restaurants in vavuniya divisional secretariat. | Pushpanathan, A. |
| 2015 | Service Quality and Student Satisfaction: A Case Study of Private External Higher Education Institutions in Jaffna, Sri Lanka | Kajenthiran, K.; Karunanithy, M. |
