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Issue Date	Title	Author(s)
2014	Service quality and customer satisfaction: a study of listed banks at colombo stock exchange (cse) in sri lanka	Kaluarachchi, I. P.; Gamlath, G.R.M.
2016	Impact of marketing mix on customer buying intention: with special reference to selected insurance companies in sri lanka	Arachchige, R.; Weerasiri, S.; Maldeniya, D.
2019	An empirical investigation on product innovation and its impact on customer satisfaction: evidence from samsung mobile phone users in jaffna peninsula	Menakan, N.; Rajumesh, S.
2016	The impact of railway transport service quality on passengers' satisfaction; a study based on kandy railway station	Perera, R.A.S.A.; Bandara, A.B.D.M.
2016	Impact of on customer satisfaction: special reference to leading super markets in jaffna district	Kumaradeepan, V.; Pathmini, M.G.S.
2016	Customer satisfaction through market orientation: empirical investigation of the three market oriented components	Vaikunthavasan, S.
2021	Does customer trust impact on e-service quality dimensions during covid-19 pandemic?	Gunawardana, P.K.A.T.D.R.; Fernando, P.I.N.
2021	Exploring the srilankan modern trade retailer practices to satisfy customers during covid-19	Dilshani senevirathne, H.G.T.; Hansani eranga, G.; Nawarathne, N.M.H.Y.B.; Munasinghe, A.A.S.N.; Jayasinghe, S.J.A.N.S.
2020	Customer service encounter satisfaction of supershop: A study on dhaka city	Md. Nahid, M.; Fatema, A.
2020	Online banking functionality and customer satisfaction: Empirical evidence from northern province Sri Lanka	Sutharsini, J.; Umakanth, N.